BBB of Acadiana revokes 2 businesses for Accreditation violations
The Better Business Bureau of Acadiana has revoked the Accreditation of two Acadiana companies for violations of their BBB Accreditation Agreements. Accredited Businesses must maintain high standards for fair and honest business practices. Accreditation may be revoked if they fail to comply. BBB Standards for Trust are a comprehensive set of best practices for how businesses should treat the public in a fair and honest manner.
The BBB’s Accreditation Committee took the action on February 13, 2019 and notified Hot Mix Paving, located in Breaux Bridge, its accreditation was revoked for failing to identify the location of current operations, inadequate licensing while performing work, and being responsive to BBB requests for additional information. BBB attempted multiple methods of communication to receive information from the business, on current location of operations, but did not receive a response. After a complaint was filed by Michigan resident, BBB discovered the business did not have proper licensing through Michigan Bureau of Professional Licensing for the work it was performing; Asphalt Contractors are required to be licensed. According to the BBB Code of Business Practices, companies are expected to fulfill all licensing and bonding requirements, including all licensing and bonding information upon application for BBB accreditation; and must maintain requirements. Additionally; businesses firms must provide periodic updates upon request of BBB.
BBB Accredited Businesses also agree to embody integrity and approach all business dealings, marketplace transactions and commitments with integrity. BBB encourages all businesses to be transparent. Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
Currently, the business has an F rating, the lowest possible by BBB due to the inadequate licensing, failure to be transparent about ownership, location, or products/services offered and BBB concerns with the industry in which the business operates. The complete Business Profile can be found at:https://www.bbb.org/us/la/breaux-bridge/profile/paving-contractors/hot-mix-paving-1045-90012889.
On February 21, 2019 the BBB’s Accreditation Committee took action and notified Gap Construction, located in Lafayette, its accreditation was revoked for failure to respond and failure to resolve complaints filed by consumers.
According to one of the complaints filed the consumer states "GAP Construction stayed in contact with us for a while, telling us that they were "Married to the Job", and that they would return to fix any issues that we had (I have emails and texts stating this information), but there was always a reason as to why they couldn't make it out. As of 01/07/2019, we haven't hear from GAP Construction since 11/18/2018 with this response to an email that I had sent them, asking why we hadn't heard from them, "Hi John I will be out of town for another 2-3 weeks no signal just refreshed saw other emails I will call you when back ". He has never called us or responded to our emails, and their business phone number is no longer working."
To be accredited by BBB a business or organization affirms that it will meet and abide by BBB standards, including “Be Responsive. Address marketplace disputes quickly, professionally, and in good faith.” BBB Accredited Businesses agree to promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB or providing a response that BBB determines addresses all of the issues raised by the complainant.
Currently, the business has an D+ rating, due to the unresolved and unanswered complaints. The complete Business Profile can be found at: https://www.bbb.org/us/la/lafayette/profile/home-improvement/gap-construction-llc-1045-90015864
Both companies have the opportunity to appeal their revocation with the Board of Directors within 30 days of the action.
Expulsion from accreditation status is unfortunate. However, the BBB takes enforcement of its standards very seriously, as BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions.
"Look for the Seal” and Start with Trust®. BBB Serving Acadiana is a private non-profit organization. BBB strives for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses.
Please contact Better Business Bureau at bbb.org 24 hours a day for information on businesses throughout North America. Consumers can also sign up for our free BBB “Scoop” eNewsletter by visitingbbb.org and clicking on the “Programs & Services” tab.
BBB Serving Acadiana services the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St. Landry and Vermilion.